Returns & Refunds

We want you to be satisfied with your order.

If you experience a problem with your product, contact us as soon as possible through our Contact page, include your order number, and describe the issue.

Defective or damaged product
If your product arrives damaged or has a fault, we may ask you for photos or a short video so we can verify the issue and offer an appropriate solution.

Return request
Any return request must be made before sending the product back. Please contact us so we can provide the return procedure.

Refund
When a refund is approved, it is issued to the payment method used for the order. The time it takes to appear may vary depending on your bank or payment provider.

Incorrect order
If you receive a different product from the one you ordered, contact us with your order number and photos of the item received.

Order cancellation
If you wish to cancel an order, contact us as soon as possible. Once the order has been shipped, cancellation may no longer be possible.

For any questions, you can contact us through our Contact page.